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Priceline.com: The Worst Consumer Experience of My Life

May 4, 2010
by

Priceline emailed me to tell me that an important change had been made to the flight of an upcoming trip.

The email did not tell me what that change was; instead, it told me to call to discuss it with a travel specialist. I called. After entering a 10-digit travel code and navigating through several levels of an automated menu, I was put on hold to speak with a person. The person immediately put me on hold to look up my information. He then transferred me to the travel specialist, who put me on hold to look up my information.

Twenty minutes after calling Priceline, I found out that my flight had been changed by 3 minutes.

This was one of the better experiences I’ve had with them in the course of planning this trip.

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8 Comments leave one →
  1. JoJo permalink
    May 4, 2010 2:40 pm

    They need PR people on the case. They can spin it: priceline is like a scavenger hunt, filled with clues and riddles and misdirection that you have to navigate. or maybe it’s like ancient mystic lore, with various complicated numerical spells that one needs to cast in order to speak to a quality assurance representative.

    • Barry permalink*
      May 4, 2010 2:44 pm

      And I will be right there to say, “Nope. It’s a bunch of incompetent fucks who treat their consumers like shit.”

      • JoJo permalink
        May 4, 2010 3:12 pm

        or so it would seem…

      • Barry permalink*
        May 4, 2010 3:46 pm

        Yeah. It seems like how it is.

  2. May 4, 2010 4:33 pm

    Did they charge you for the call? Some of them do.
    Look for it on your bill or bank statement.

    • Barry permalink*
      May 4, 2010 4:35 pm

      Thanks for the warning. If they charge me, I will fly a fucking plane into their headquarters. Nah. Just kidding. I’m ok now.

  3. Kim permalink
    May 5, 2010 4:59 pm

    Where are you going?

    • Barry permalink*
      May 5, 2010 9:07 pm

      I have a job interview at the Vatican.

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